Refund policy

Return & Refund Policy – Glolace

Scope and Purpose

This Return and Refund Policy applies to all purchases made through Glolace’s official website.

Contact Information

For any questions about returns, cancellations, or refunds, please contact our customer service team:

Email: info@glolace.com
Phone: +1 302 647 4171

Return Address:
Naishi Warehouse
5F, Building 4, Phase 2, Niannianhongjia Cluster
Choujiang Street, Yiwu City
Zhejiang Province, China
Postcode: 322100

Please note: This return address is not the same as our business registration address.

Right of Withdrawal for EU Customers

If you are a customer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the product, without providing any reason.

To exercise this right:

Clearly state your intent to withdraw and include your order number.

You are responsible for returning the product to the return address listed above.

After we receive and inspect the returned product, a full refund will be issued within 14 days using your original payment method.

Please note: The right of withdrawal does not apply to sealed hygiene products, such as skincare, cosmetics, or similar items, once opened.

Return Instructions

To request a return:

Once approved, you will receive return instructions and a return form.

Pack the item securely in its original packaging.

Attach the return form and ship the product to the address provided.

Return Costs

For defective or incorrect items, we will cover the return shipping cost.

For regret purchases, such as changed mind or wrong product ordered, the customer is responsible for the return shipping cost.

Return Eligibility

To be eligible for a return:

Items must be unused, undamaged, and in their original packaging.

Returns must be shipped within 14 days of delivery.

Refunds will be processed within 14 days of receiving and inspecting the returned item.

Refund Timeline

Refunds will be issued using your original payment method.

Please allow up to 14 days after return approval for the funds to appear in your account.

Items Not Eligible for Return

The following items are not eligible for return:

Custom or personalized products

Opened hygiene items, such as skincare, patches, cosmetics, or similar products

Products that are not in their original condition

Non-Receipt or Delivery Issues

If you have not received your order, please email us at info@glolace.com so we can investigate the issue with our courier partner.

If the package cannot be located, we will offer a replacement or a full refund.

Legal Rights

This policy does not affect your statutory rights under applicable consumer laws.

Questions?

Please visit our FAQ page or contact our customer service team at info@glolace.com or +1 302 647 4171.

Last updated: April 2025