Shipping policy
Delivery & Return Policy
SHIPPING POLICY
At Glolace, our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below, you will find the details of our shipping process.
SHIPPING AREA
Countries: We currently ship to all EU countries.
Future Expansion: We are considering expanding to additional regions.
SHIPPING COSTS
Within the EU: Free shipping on all orders.
No hidden costs: All fees are clearly displayed at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1–5 business days, Monday to Friday.
Last Order Time: 22:00 (GMT+01:00) Central European Standard Time.
Weekend Orders: Orders placed during the weekend will be processed the next business day.
TRANSPORT TIME
Estimated Delivery Time: 7–20 business days within the EU.
Priority Delivery Time: 5–12 business days within the EU.
Working Days: Shipments take place from Monday to Friday.
Comments: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
Reliable Courier Services: We ship via DHL and FedEx.
Insured Shipments: All shipments are insured. Please contact our customer service in case of loss or damage during transport.
Eco-friendly Packaging: We strive to use sustainable packaging materials to minimize our carbon footprint.
TRACKING INFORMATION
Tracking Data: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking page to check the status of your order.
Support: Our support team is ready to help with any questions you may have about tracking your order.
PROCEDURE FOR MISSING ITEMS
Reporting Missing Items: Please contact our customer service within 7 days of receiving your package via info@glolace.com.
Solution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Incorrect Address: Glolace is not liable for lost packages if an incorrect address is provided at checkout. Please make sure your billing and shipping addresses are correct before placing your order.
RETURN POLICY
Returns: Returns are accepted within 14 days of receiving your order.
Conditions for Returns: Items must be returned unused, undamaged, and in their original packaging. Personalized items cannot be returned.
Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is faulty or not as described. In that case, Glolace will cover the return shipping costs.
Refunds: Refunds will be processed within 14 days of receiving the returned item and will be issued to the original payment method.
RESTOCKING FEES
No Restocking Fees: Glolace does not charge a restocking fee for returns.
RETURN SHIPPING COSTS
For Defective Products
There is no cost to the customer. This applies when the product is incorrect, damaged during shipping, or otherwise defective.
For Customer Remorse
The actual return shipping cost will be the responsibility of the customer. This applies if the customer ordered the wrong product, the item does not fit, or the customer no longer wants the item.
Last updated: June 2024